Laptop charging support · Richcom Technology
Get charging help for your Asus laptop
If your laptop charges only intermittently or no longer recognises its adapter, tell us what happens with the charger connected. Request an appointment to have the charging problem reviewed before deciding whether the adapter or another component needs attention.
Request an AppointmentYour preferred visit time needs confirmation.
- Tell us about the fault
Share the model and symptoms in the form below.
- Confirm your appointment
Submit a preferred date and time for confirmation.
- Approve the quoted work
Charges are quoted after assessment. Work needs your approval.
How to choose an Original Asus laptop adapter
Reviewed 10 October 2026. Match the adapter to the exact laptop model, required output voltage, power rating and connector. For USB-C charging, check the supported charging standard, power profiles and cable. A matching brand or plug alone is insufficient.
Asus connector and power checks
Asus uses different barrel-connector sizes and USB-C arrangements across its ranges. The linked 19V 3.42A example has a 4.0mm × 1.35mm connector. Do not substitute a different tip merely because the power rating is also 65W.
Compare current Original Asus adapters
Prices are in LKR, checked on 10 October 2026. Follow each product link for current availability and the listed six-month warranty terms.
| Published adapter | Price (LKR) |
|---|---|
| Asus (Taiwan) Original 19V 3.42A 4.0mm*1.35mm Box Type Laptop Adapter | 10,500 |
What should you read on the old adapter label?
Record output voltage, current and rated power. For a DC barrel adapter, voltage multiplied by current gives the approximate rated watts. Match voltage, connector dimensions and polarity, then verify the current and power requirements for the exact laptop.
Can I use a higher-wattage adapter?
Only when the laptop manufacturer supports that specification. Higher rated power alone does not prove compatibility. An insufficient power rating may cause slow charging, no charging during use or restricted performance. Confirm the approved adapter rather than relying on a universal wattage rule.
Will any USB-C adapter charge my laptop?
No. The laptop must support charging through that port, and the adapter and cable must support the required power delivery arrangement. A phone charger or USB-C data cable may not meet those requirements.
What if the laptop still does not charge?
The fault may involve the adapter, charging port, battery or another component. Describe whether charging is intermittent and whether the laptop recognises the adapter. Ask for assessment when the cause is uncertain.
Before ordering
Send the full laptop model and a clear photo of the old adapter label and connector to Richcom. Confirm the output, connector requirements, availability and warranty before purchase.
Sources
The linked Richcom listings support names and dated prices. Consult the manufacturer’s documentation for the exact laptop. HP’s adapter guidance explains insufficient rated power and matching the device’s requirements.
Request an Appointment
Asus laptop charger and charging assessment
Repair charges will be quoted after assessment. Work begins after your approval. Your preferred visit needs confirmation.
