Richcom Care
Managed IT care, built around your business.
Managed IT hardware services in Sri Lanka for the equipment your business relies on. Bring computer, printer and UPS maintenance together under an agreed service plan.
Plans are quoted after assessment. Coverage, visits and response targets are confirmed in writing.
Choose the support your business needs
Build a maintenance agreement around your equipment, locations and working hours. Start with one service or combine several into a coordinated care plan.
Office Computer Care
Scheduled laptop and desktop servicing, fault diagnosis and support for everyday hardware issues.
Printer Care
Preventive servicing and practical support for office printers, with a clear record of faults and maintenance.
UPS & Battery Care
Scheduled UPS and battery assessments help your business plan maintenance and replacement.
IT Asset & Warranty Management
An organised record of your business hardware, warranty dates and replacement priorities.
Employee Device Lifecycle
A structured process for preparing, issuing, collecting and reassigning employee hardware.
Branch IT Care
Coordinated support for branch computers, printers and UPS units.
Standby Equipment Service
Arrange suitable loan equipment as part of an agreed support plan, subject to compatibility and stock.
Hardware Procurement Management
Support for choosing, sourcing and deploying suitable business hardware, followed by warranty coordination.
Choose your managed service coverage
ESSENTIAL CARE
Planned maintenance
Equipment records, agreed business-hours support, scheduled preventive visits and service summaries.
BUSINESS CARE
Ongoing coordination
More frequent agreed visits, priority response targets, warranty coordination and equipment health reviews where included.
BUSINESS CONTINUITY
Extra hardware cover
Agreed emergency attendance arrangements, escalation contacts and optional reserved standby equipment, subject to availability.
Package names describe service options. Final scope, pricing, response targets and equipment availability are set out in your quotation; no response or restoration time is guaranteed by this page.
Clear records. Clear approvals.
Our care workflow brings asset records, fault tickets, scheduled visits and repair approvals together. Replacement work is quoted for approval, with service history retained against the equipment.
Routine maintenance is planned around your operations. Parts, batteries, toner, licensed software, major repairs and transport are separately quoted unless expressly included.
How to get started
01 · Share your equipment list
Tell us your locations, device counts, working hours and recurring problems.
02 · Agree the service scope
We assess condition and requirements, then quote a suitable maintenance plan.
03 · Start scheduled care
Set up equipment records, support contacts and agreed preventive visits.
RICHCOM CARE · SAAS PLATFORM
One platform. Three ways to manage your IT care.
Choose the platform scope that fits your business. Richcom Care brings hardware records, service requests and maintenance work into a single workspace.
Private pilot: Register your interest in the SaaS plans below. Subscription prices, account access, final features and availability will be confirmed in your quotation before activation. Hardware maintenance, onsite visits, parts and consumables are quoted separately.
STARTER SAAS
A clear starting point
For a small business that wants organised equipment and service records.
Monthly subscription · By quotation
- Hardware asset and warranty register
- Service ticket tracking
- Maintenance visit records
- CSV exports and service summaries
BUSINESS SAAS
Coordinate the full service workflow
For growing businesses that need contracts, approvals and equipment handovers in one place.
Monthly subscription · By quotation
- Starter scope
- Maintenance contract and renewal records
- Repair estimates and approval tracking
- Parts and standby equipment registers
- Employee device lifecycle records
ENTERPRISE SAAS
Plan around your organisation
For organisations needing a tailored rollout across locations and service teams.
Custom subscription · By quotation
- Business scope
- Branch rollout and data onboarding plan
- Custom workflow requirements assessment
- Staff roles and integration scoping
- Agreed onboarding and support arrangements
Compare your proposed platform scope
| Capability | Starter | Business | Enterprise |
|---|---|---|---|
| Assets, warranties and tickets | Included scope | Included scope | Included scope |
| Maintenance visit records and exports | Included scope | Included scope | Included scope |
| Contracts, repairs and loan equipment | Optional scope | Included scope | Included scope |
| Custom rollout and integration assessment | By request | By request | Tailored scope |
| Devices, users and support allowance | Agreed in quotation | Agreed in quotation | Agreed in quotation |
This is a proposed plan comparison for the private pilot. Public customer access, shared staff permissions, automated notifications, recurring billing and third-party monitoring require further configuration or development; they are not activated by submitting a quotation request.
Questions about managed hardware care
Can we cover equipment bought elsewhere?
Tell us the make, model and condition. Acceptance depends on assessment, compatibility and parts availability.
Are replacement parts included?
Only if your written agreement explicitly includes them. Otherwise, parts and repair work need a separate approved estimate.
Where are onsite visits available?
Tell us your location when requesting a quotation. Onsite coverage, travel charges and attendance targets are confirmed before the agreement starts.
Can we start with a small office?
Yes. Share the equipment count and the support you need so we can assess an appropriate scope.
RICHCOM MANAGED IT CARE
Request a quotation
Tell us which services you need, your equipment quantities and service locations. We will assess the scope before quoting. Submitting this form does not place an order or commit you to a maintenance contract.
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